While most of the social media world watches the worst of human failings around the globe, imagine my shock and awe to find out that Social Media is and can still be used as a force for individual, community and global good.
This audio clip has to be one of the most kind, sincere and helpful responses I have personally ever had from a major organization such as The United Health Care Group which is a ginormous provider of more insurance and programs of such complexity it’s impossible for me to quite understand just how understanding and helpful they are proving to be.
When I met the Internet, and then the Web with a 300 baud modem and Lynx on a terminal as my browser, the empowerment for all humans at all layers of society (and support for those who wish to be involved yet might not have the resources to do so) was what hit my heart and became not just a career, but a true mission to see technology used to help rather than harm.
Sometimes we need a reminder that there are still good works and that doesn’t happen in a vacuum. Although I will say the gentleman who called deserves the nickname I have bestowed upon him: “Alexander the Great.”
I’ve left out his personal message at the end as he actually gave me his own phone number. There is no gratitude enough than to celebrate the enduring hearts that beat for love and kindness.
Text of message as recorded and to my understanding:
“Hi, good afternoon. My name is Alexander calling from United Health Care leaving a message for Molly Holzschlag. Hi Ms. Holzschlag, I am calling on behalf of the Executive Offices with United Health Care.
We became aware at the Executive Offices of a social media post placed in regards to a desperate need for social care and care management you’ve been trying to find in both Nevada and Arizona. I know you’re in Arizona right now so we wanted to reach out and connect with you, see what questions we could answer.
One thing I did before making this outreach though is I did check with our registered nurses and those who run the care management programs. They did confirm that you are valid for one of our great care management programs, The Patient-Centered Care Model Program. I think could really benefit a lot of the answers and requests that you were making in the social media posts.
Things such as having a medically trained staff to speak with on an ongoing basis about conditions, coordinating home health care and things like that. So I want to provide you with that information and also the number you can call back with them. I spoke with them earlier today and they are standing by to take your call right away.
Their number is . . . [rest redacted for legal privacy under HIPPA]”
Bravo, humanity. Now shut off the TV and spend time caring, loving, doing and being cared for, being loved and getting the hard work actually done and not just talked about.